Privacy Policy

Cash Heating and Cooling LLC (Cash Heating & Cooling) · Effective upon publication

This Privacy Policy explains how Cash Heating and Cooling LLC handles information you provide when contacting us, scheduling residential HVAC services, or participating in our optional text messaging program.

Information we collect

We may collect your name, service address, email address, telephone number, appointment and equipment details, service communications, and your SMS consent preferences. If you choose to open a technician arrival tracking link, limited technical information needed to display the tracking page may be processed. Technician location is shared with you only during the applicable service visit.

How we use information

We use this information to respond to inquiries, schedule and provide HVAC services, communicate about appointments, share technician arrival updates when enabled, answer customer messages, and send optional post-service review requests to customers who have consented to receive them.

SMS privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information and text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. We may use service providers solely to deliver communications or operate our service systems on our behalf, subject to appropriate restrictions.

SMS preferences

Text messaging is optional. Message frequency varies with your service activity. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. See our SMS Terms.

Security and retention

We take reasonable steps to protect business and customer records and retain information as needed for service records, customer support, and applicable obligations. No internet service can guarantee absolute security.

Contact

Questions or requests about your information: josh@cashheatingandcooling.com or (256) 298-5112.